Terms & Conditions
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Welcome to lightdoctor.com, a Website that provide lighting solutions to home buyers. We provide a unique interface, were light/lighting equipment {“Product”} of big and small manufacturers are available at one place which can be purchased through lightdoctor.com at best possible price. We also provide other related Services including installation and expert advice to find out the best lighting solution for your home needs. This platform encourages interaction and participation of its User/s.

By accessing or using lightdoctor.com or any of its pages in any manner whatsoever, you agree to be bound by the terms and conditions set forth below. Please read this document carefully. If you do not agree with any of these terms and conditions, you should not access or use lightdoctor.com. If you have any questions about these terms, please contact lightdoctor.com at contact@lightdoctor.com

This document is an “electronic record” as provided in the Information Technology Act, 2000 and rules there under as applicable and the amended provisions thereto, pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.lightdoctor.com website.

That the domain name www.lightdoctor.com (hereinafter referred to as the said "Website") is owned by LD Solutions Pvt. Limited, a company incorporated under the provisions of Companies Act, 1956 having its registered office at 106, 1st Floor, Allied house, 1, Local Shopping Center, Madangir, New Delhi, 110062 (hereinafter referred to as the said "LD").

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. LD allows the User to surf the Website or make purchases. The term "We", "Us", "Our" shall mean LD.
This “Terms of Use” (the "Agreement") describes the terms and conditions on which a User can access the Website and purchase light/lighting equipment or use various Services through lightdoctor.com or avail various offers therein. Any transaction by You on the Website shall amount to your acceptance of this Agreement and You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with LD and these terms and conditions including the policies constitute binding obligations of User and LD.
LD reserves all rights at its sole discretion to amend this Agreement by making any change, modification, adding or removing portions of thereof, at any time without any prior notice to the User. Any change in any of the terms and conditions shall be notified on this Website. The amended/changed terms and conditions shall be binding and effective on all existing User from the date of such change. A User who continue to use the Website subsequent to posting / notification of any change in the terms and conditions shall be deemed to have accepted those modified/changed terms and conditions.
Subject to Your compliance with all the Terms of Use, LD grants You a personal, non-exclusive, non-transferable, limited permission to enter and use the Website.
By pressing the "CREATE YOUR ACCOUNT" button, you accept the terms and conditions of this Agreement. Any User logging through third party authentication viz., facebook, google, linkedin, etc., also must agree to the terms and conditions of this User Agreement of lightdoctor.com.

LD’s Disclaimers:

  1. LD shall not be responsible or liable:
    1. for the correctness accuracy, completeness, safety, timeliness, legality, applicability or otherwise of anything written or posted {including but not limiting to any data, comments, photos, graphics, suggestions, blogs, news items, discussions, etc.} by the User on the Website. Anything written or posted by the User on the Website is on "as is what is basis”, without warranty of any kind, either express or implied.
    2. to any User and gives no warranty, in connection with anything written or posted by any User on the Website, regarding non-infringement, security, accuracy, fitness or freedom from computer viruses. The User is required to personally check and verify the same and the User shall be solely responsible therefor.
    3. to any User for any loss or damage that might arise, for example, from User’s reliance on the quality, accuracy, or reliability of the photographs, etc.
    4. for any matter pertaining to unauthorized access to this Website, failure in communications line and matters of theft or destruction.
    5. for any injury or damage to hardware or software of the User, due to downloading anything from this Website or participating in any activity related to this Website. In any case permission to use the Website do not authorize any User to download any images etc. from the Website.
  2. LD will take necessary care in collecting and collating data or information before posting it on the Website. However, LD do not warrant the accuracy of any such data or information since it may be based on report, data, information etc., obtained from any third party and will not be responsible for any error or omission or loss that arises to any User by display or use of such information.
  3. LD assumes no responsibility for checking or verifying the accuracy of information or data etc. of the Product or Services listed on the Website. LD does not make any representation or Warranty as to the quality, value, etc. of the Products or Services sold or offered on the Website. LD does not implicitly or explicitly support or endorse Product of any manufacturer/Company or Services on the Website. LD accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  4. LD is not involved in dealings between different User or control the behavior of User on this Website. In the event that you have a dispute with any one or more User, you shall not make any claim against LD and hold LD harmless from claims, demands and damages (actual and consequential, direct and/or indirect) of every kind and nature, known and unknown, suspected and/or unsuspected, disclosed and/or undisclosed, arising out of and/or in any way connected with such dispute.
  5. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if LD is unable to deliver such Products due to implications of different state laws, LD will return or will give credit for the amount (if any) received in advance it from the sale of such Product, that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

User’s Responsibility:
You take sole and complete responsibility with regard to accuracy and quality of the Content you express or post, in any form or manner, at this Website. You shall be solely responsible for all or any action against you pertaining to someone’s reliance upon any Content expressed, posted or listed by you on this Website.

You will not express, post or list any Content which is false, intentionally misleading, or defamatory; or violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary or other right; or contains material that is unlawful, or which hurts the sentiments or discriminates persons on grounds of religion, race, caste, sex, place of birth, etc., or falls within the preview of pornography; or exploits or otherwise harms minors; or violates any law or regulation. You shall be solely responsible for expressing, posting or listing such Content.

You will not involve in transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming". You will not use the Website in a manner that harasses or advocates harassment of another person.

You shall not host, display, upload anything that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information.

You shall not host, display, upload anything that contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; contains video, photographs, or images of another person (with a minor or an adult), tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website, etc.

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.

You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name owned by LD, or in any manner engage in any conduct or action, that might tarnish the image or reputation of LD or Manufacturers, on Website or otherwise tarnish or dilute any LD's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to CGST, SGST, IGST, Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding sale of products or services on the Website. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to Us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website.

You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the Website. LD shall have the right to remove or edit any content that, in its sole discretion, violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not reflect LD’s views. In no event shall LD assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

It is possible that other Users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

LD shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

User’s Honest Identity and use of User ID:
The successful functioning of lightdoctor.com depends, in part, on User telling each other the truth and nothing but the truth about who they are and what they do. Thus, you shall not (a) establish more than one account (even if the accounts are created using different email addresses or established through co-branded sites), (b) provide incomplete or inaccurate registration information, (c) fail to update your registration information if it changes, (d) select a User ID deliberately intending to mislead other User about your identity (e) select a User ID that infringes any intellectual property or other rights, (f) select a photo to identify yourself that deliberately misleads others about your identity, or (g) share your account or password with anyone else.

LD assumes that all activities made using your User ID and password are authorized by you. If for any reason you suspect that your account or password has been compromised, you should contact LD immediately. You are responsible for maintaining the confidentiality of your account and password. You are also responsible for all activities that occur in connection with Your account.

You understand the dangers associated with sharing your personally identifiable information, including your full name, telephone number or address over the Internet. In the event that you do share such information, you do so at your own risk and shall hold LD harmless.

You agree and acknowledge that your User ID is for your personal use only. LD reserves the right to close your account at any time without assigning any reason thereof.

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

LD - Ownership Right:
LD is owner of all the Content of this Website, without any restriction or limitation thereof. This right extends to all the visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, User reviews/ratings, if any, and all other elements and components of this Website. We also own the copyrights, trademarks, and other intellectual and proprietary rights ("IP Rights") associated with LD and/or this Website.

LD - Advertising Right:
LD reserves all rights for any public display, advertisements and other information related to this Website, inclusive of any Content of the Website, posted on this Website by any User or otherwise. No claim or compensation can be claimed by you for any such advertisement. The manner, mode and extent of such advertising are sole and exclusive right of LD.

LD - Content Filtration Right:
We hold all rights to edit, remove, screen or reinstate any Content at any time at our sole discretion and without notice to you. We do NOT ENDORSE OR RECOMMEND any of the information, photos, etc., contributed by our User. Further, we may choose to use automated software filters that may prevent you from uploading your Content or may affect its display. Finally, we may take any action that is deemed necessary or appropriate regarding any Content that may be uploaded by you, to minimize our liability or to preserve our relationships with our vendors (such as Internet access providers) and the compliance of local laws as applicable.

Cookies:
At LD, we recognize that privacy is most important and implement industry-standard best practices to ensure that your personal information is not shared with any other organization.

When you visit this Website, we send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. These cookies are not personally-identifiable and are crucial to the functioning of features like “Remember my login” and some other Website features. LD may also use cookies to measure the performance of advertising banners, the frequency of display and clicks etc. Cookies are used to improve the experience of web User when they see web advertisements and ensure that when a web User clicks on an advertisement, they are sent to the correct click-through destination. We may use Cookies to estimate the total reach of an advertising campaign or frequency of display. Cookies are also used to better target ad campaigns, control the delivery of a series of advertisements to a web browser, and to limit the number of times a web browser receives any one advertisement. Some cookies are set only when a User clicks on an ad delivered on LD. If you wish to disable these cookies, you can set your browser to indicate when a cookie is being sent and decline the cookie. However, some LD features and Services may not function properly if your cookies are disabled.

Eligibility to become User:
Use of the Website is available only to persons who can enter into legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the LD website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. LD reserves the right to terminate your membership and / or refuse to provide you access to the Website if it is brought to LD's notice or if it is discovered that you are under the age of 18 years.

Communications
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication
The Website is a platform that Users utilize to interact with one another for their transactions. LD is not and cannot be a party to or control in any manner with regard to any communication or transaction between the Website's Users.

Membership Fee Policy:
Membership on the Website is free for Users. LD does not charge any fee for browsing and buying on the Website. LD reserves the right to change its Fee Policy from time to time. In particular, LD may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event LD reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be.

Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to LD.

Contents Posted on Site
LD has no control over, Text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork that are third party user generated content as LD is merely an intermediary in regard thereto for the purposes of this Terms of Use.
Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without LD's express prior written consent.
You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, "Content"). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

Privacy Policy:
We recognize that privacy is most important and implement industry-standard best practices to ensure that your personal information is not shared with any other organization.
We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Sale of products on the Website:

  1. The Products {light/lighting equipment’s} shall be sold by LD on as is where is basis. LD do not give any guarantee/warranty of the Products listed on the Website for sale. You agree and acknowledge that Manufacturers shall be solely responsible for the quality of the Products.
  2. Warranty of the Products sold by LD through this Website shall be as per the warranty given by the manufacturers. You shall not make any claim to LD in case of any defect in the Product.
  3. Responsibility of the LD towards the Products shall be limited to the return/replacement of the Products within the return/replacement policy/period. Beyond the said return/replacement policy/period the Products shall be subject to the warranty grated by the Manufacturer.
  4. LD takes all possible steps to ensure that the description of the Product provided by the respective Manufacturer is accurate and describe actual condition of the Product. However, LD shall not be responsible for any mis-discerption of Products.

Product Installation:
Any User who is purchasing the Products through LD can utilise Product Installation Services from LD on terms and conditions mention hereunder. The Products are installed by the by the electrical team of LD. LD does not provide Product Installation services for any Product that is not sold by it.

  1. A separate order shall be required to be placed by the User for availing Product Installation Service from LD.
  2. Service charges for Product Installation shall be exclusive of the prices of the Products sold by LD.
  3. Product Installation will be done by LD only for the Product purchased by the User from LD & only for those products for which the User has paid for Product Installation services.
  4. The installation work shall be done in the presence of the User or his representative only.
  5. In case User is neither able to be present himself or through his representative at the time of installation, he shall make a prior written request by letter/email/etc., to LD for the purposes of taking keys of the flat/house to carry out Product Installation work. LD in such situation may take keys of the flat/house through a person duly authorised by it and shall give a receipt of keys to the User at the time of taking over the keys. in such situation LD shall not be held responsible for any loss/damage/etc. to any fixture/etc., of the flat/house. After completion of the Installation work keys shall be handed over to the User and obtain project handover from the User/his representative.
  6. As the installation work is to be done in the presence of the User or his representative, the appointment for installation will be scheduled in advance. User can change the date of appointment only by way of an advance notice of 24 hours. Any change in the date/schedule of appointment can be requested either by calling the customer care number of LD or by sending request email to LD at contact@lightdoctor.com. Additional visiting charge of Rs. 1000/- (for per day) will be charged from the User if the appointment is cancelled at last moment or if User/his representative do not turn up at site.
  7. In case, if on account of any unavoidable circumstances, any change in the scheduled appointment is required by LD, and the same can be done by LD by intimating the User on the contact details provided by the User for this purpose.
  8. User shall ensure that electricity is available in the premises where the Product Installation is scheduled for specific the date & time.
  9. The entire process of Product Installation may take more than one day depending on the quality/quantity of products to be installed.
  10. The scope of work shall be limited to installation of the Products sold by LD. Products will be installed as per the electrical point provided by the builder / developer. LD will not carry out any work of shifting of the electrical point provided by the builder / developer. LD will not carry out any POP work, Paint touch, etc.

Payments:
While availing any of the payment method/s available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

Before shipping / delivering your order to you, We may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Price, Delivery, Dispatch of Products and other related services are as per principal to principal bipartite contractual obligations between Buyer and LD. Other commercial terms such as warranty, service and other related services are as per principal to principal bipartite contractual obligations between Buyer and Manufacturer. Payment facility provided by LD is merely to facilitate the sale of Products by the Manufacturer. Use of the payment facility shall not render LD liable or responsible for the damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on LD's Website.

LD is specifically authorized to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with LD is on a principal to principal basis and by accepting these Terms of Use, You agree that LD is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on LD's Website that are paid for by using the Payment Facility. LD does not guarantee the identity of any User.

You understand, accept and agree that the payment facility provided by LD is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the LD Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, LD is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment – Liabilities of Buyers:

  • You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with LD to purchase the products and /or services from LD using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to LD using the Payment Facility.
  • You, as a Buyer, may agree with LD through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  • You, as a Buyer, shall electronically notify Payment Facility using the appropriate LD Website features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by You of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
  • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is later. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund.
  • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services.
  • In case of Cash on Delivery transaction, an additional 1% shall be payable by You over and above the price of the good towards “Tax Collected at Source” (TCS) for any Cash on Delivery transaction over and above Rs. 2 lac.
  • Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.
  • For Cash On Delivery transactions, refunds, if any, will be made via cheque. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees, less bank charges, if any.
  • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  • Refund shall be conditional and shall be with recourse available to LD in case of any misuse by Buyer. Refund shall be subject to Buyer complying with Policies.

LD reserves the right to impose limits on the number of Transactions or Transaction Price which LD may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

LD reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with LD or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

LD may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of LD. As a result of such check if LD is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

There may be a delay on the part of LD in notifying the payment confirmation i.e. informing the Manufacturer to Dispatch the Product, if LD deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, LD may hold Transaction Price and LD may not inform Manufacturer to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

Buyer acknowledges that LD will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of LD.

Compliance with Laws:
Buyer shall comply with all the applicable laws (including, without limitation to Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and LD Website.

Buyer's arrangement with Issuing Bank:
All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Replacement/Return Rule:

  • The replacement/return (LD's Replacement Guarantee) of the Product/s depends on the product category and the Manufacturer.
  • If at the time of delivery and/or within 3 days of receipt of the Product/s, if any defect is found, then the buyer of the Product/s can ask for replacement of the Product/s subject to the following terms and conditions:
    • Replacement shall be subject to availability of the same Product/s.
    • The Buyer shall notify any defects in the Product/s at the time of delivery of the Product/s and/or within the applicable return policy period and the same Product/s will be replaced in return of the defective Product/s.
    • Replacement can be for the entire Product/s or part/s of the Product subject to availability of the same or the nature of the Product/s.
    • Following Product/s shall not be eligible for return or replacement:
      • Damages due to misuse of product;
      • Incidental damage due to malfunctioning of product;
      • Any consumable item which has been used/installed;
      • Products with tampered or missing serial/UPC numbers;
      • Digital products/services (Flyte music downloads);
      • Any damage/defect which are not covered under the manufacturer's warranty;
      • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
      • Any Product which is 'made to order' on customer's request
      • Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
  • If LD has suspicion or knowledge, that any of its buyer/s is/are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then LDmay while reserving its rights to initiate civil and/or criminal proceedings against such User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
  • LD reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, LD may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Indemnity
You shall indemnify and hold harmless LD, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in New Delhi.

Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. LD makes no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and LD is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction
This site is controlled and operated by LD and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use.
You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint
LD respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to LD at contact@lightdoctor.com

Product Description
LD do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability
IN NO EVENT SHALL LD BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Grievance officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
LD Solutions Pvt. Ltd.
351, Sultanpur, MG Road,
Near Sultanpur Metro Station,
New Delhi, Delhi 110030.

Dispute Resolution:
This Agreement shall be governed by the laws of India. Any dispute, controversy or claim arising out of or relating to this Agreement or this Website shall be settled by arbitration of Sole Arbitrator to be appointed by LD, in accordance with the provisions of Indian Arbitration Act 1996 or any amendment thereof. The place of arbitration shall be New Delhi, India. The award of the arbitrator shall be final and binding upon the parties. Notwithstanding the foregoing, LD may seek any interim or preliminary relief from any court of competent jurisdiction.
LD at its option, may bypass arbitration in cases of fraud or other crimes against itself, interference with its technical operations or violations of its rights or property.

Suggestions & Improvements:
We appreciate and value your suggestions and ideas. By sending us any ideas, suggestions, documents or proposals ("Feedback"). You agree that (i) your Feedback does not contain the confidential or proprietary information of third party, (ii) we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (iii) we may have something similar to the Feedback already under consideration or in development, and (iv) you grant us an irrevocable, exclusive, royalty-free, perpetual, worldwide license to use, modify, publish, distribute and sublicense the Feedback.

Acknowledgement:
By using LD's Services or accessing the Website, you acknowledge that you have read these terms and conditions and agree to be bound by them.


USE OF LANGUAGE

LD prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the relevant area viz., Report offensive Display Names or Report offensive language in a listing or otherwise.

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please report at Our “feedback removal policy” and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

LD will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in actions, including but not limiting to:

  1. Limits placed on account privileges;
  2. Loss of special status;
  3. Account suspension.